Legal Notice

Last updated: 9 July 2026

This Legal Notice provides information about the operator of aurivia.store and the terms governing access to and use of this website.

1. Website operator

This website is operated under the trading name:

Aurivia

Website: aurivia.store
Email: support@aurivia.store
Telephone: +44 7474 796427
Business address: Office 8027, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM UK time—GMT in winter and BST in summer—excluding UK public holidays.

2. Legal business information

You must complete one of the following sections and delete the other before publishing.

Option A: If Aurivia is operated by a limited company

Legal company name: STITCHSNEST LIMITED
Trading name: Aurivia
Company number: 16460021
Registered in: England and Wales
Registered office: Office 8027, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Business address: Office 8027, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

A UK limited company must display its registered company name on its website. Its business correspondence and website should also provide its company number, registered office address and place of registration.

Option B: If Aurivia is operated by a sole trader

Proprietor’s legal name: MOUATAZ BILLAH BOUDAOUD
Trading as: Aurivia
Principal business address: Office 8027, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Do not publish only the trading name “Aurivia” if a different individual or company legally operates the store. UK online sellers are expected to disclose their business identity, contact information and geographical address clearly.

3. Contacting Aurivia

Questions about the website, products, orders, deliveries, returns or refunds may be directed to:

Email: support@aurivia.store
Telephone: +44 7474 796427
Postal address: Office 8027, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Please include your order number when contacting us about an existing purchase.

4. Website purpose

Aurivia operates this website to provide information about its products and to allow customers to purchase products online.

The availability of a product on the website does not guarantee that it will remain available until an order is accepted.

All purchases are subject to Aurivia’s:

• Terms of Service.
• Shipping and Delivery Policy.
• Return and Refund Policy.
• Privacy Policy.
• Cookie Policy.
• Any product-specific conditions displayed before purchase.

5. Product and pricing information

Aurivia takes reasonable steps to ensure that product descriptions, photographs, specifications, availability and prices are accurate.

However:

• Product colours may vary slightly depending on screen and device settings.
• Measurements may be approximate where stated.
• Natural or handmade products may have minor variations in colour, texture, finish or pattern.
• Decorative items shown in photographs are not included unless stated in the product description.
• Obvious typographical, technical or pricing errors may be corrected.

The final price, applicable taxes, delivery charges and total amount payable will be displayed during checkout before the order is submitted.

6. Intellectual-property rights

Unless otherwise stated, the content available on aurivia.store is owned by, licensed to or used with permission by Aurivia.

This may include:

• The Aurivia name and logo.
• Website text and product descriptions.
• Product photographs and videos.
• Graphics and illustrations.
• Website layout and design.
• Downloadable materials.
• Software and website code.

You may view and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, sell, license or commercially exploit website content without prior written permission, except where permitted by law.

Third-party trademarks, brand names and materials remain the property of their respective owners.

7. Customer-submitted content

Where customers are permitted to submit reviews, photographs, comments or other content, they must ensure that the content:

• Is based on a genuine experience.
• Is accurate and not misleading.
• Does not infringe intellectual-property or privacy rights.
• Does not contain unlawful, abusive, defamatory or discriminatory material.
• Does not contain malware or harmful code.
• Does not disclose another person’s private information without permission.

Aurivia may remove content that violates these requirements or applicable law.

Submitting content does not transfer ownership to Aurivia. However, the customer may grant Aurivia permission to display and use that content as explained in the Terms of Service and Privacy Policy.

8. Website availability

Aurivia aims to keep the website available and functioning correctly but does not guarantee uninterrupted or error-free access.

Access may be temporarily restricted because of:

• Maintenance.
• Security updates.
• Technical problems.
• Hosting or telecommunications failure.
• Events outside Aurivia’s reasonable control.

Aurivia may update, suspend or discontinue parts of the website where reasonably necessary.

Suspension or closure of the website will not remove obligations relating to accepted orders, refunds, complaints or statutory consumer rights.

9. Website security

You must not:

• Attempt to gain unauthorised access to the website or customer accounts.
• Introduce viruses, malware or harmful software.
• Interfere with website security or operation.
• Use automated systems to scrape or overload the website without permission.
• Submit fraudulent orders, payment claims, reviews or return requests.
• Impersonate another person or business.

Aurivia may restrict or suspend access where reasonably necessary to protect customers, the website or the business.

10. External links

The website may contain links to third-party websites, payment providers, delivery companies or social-media services.

External links are provided for convenience or functionality. Aurivia does not control third-party websites and is not responsible for their independent content, availability, security or privacy practices.

Customers should review the applicable terms and privacy notices before using a third-party service.

11. Liability

Aurivia does not exclude or limit liability where doing so would be unlawful.

Nothing in this Legal Notice excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Faulty or misdescribed products where liability cannot lawfully be excluded.
• Any other liability that cannot legally be restricted.

Aurivia is not responsible for losses caused by the customer providing incorrect information, failing to follow reasonable product instructions or using the website unlawfully.

Additional provisions relating to liability are contained in Aurivia’s Terms of Service.

12. Consumer rights

Nothing in this Legal Notice removes or reduces the rights available to consumers under applicable law.

Products sold by Aurivia must meet applicable legal standards, including requirements concerning satisfactory quality, fitness for purpose and conformity with their description.

Information about cancellations, faulty products, returns and refunds is available in our Return and Refund Policy and Terms of Service.

13. Privacy and cookies

Aurivia processes personal information according to its Privacy Policy.

The website may use cookies and similar technologies for:

• Website and checkout operation.
• Security.
• Remembering customer preferences.
• Analytics.
• Advertising and conversion measurement.

Where legally required, non-essential technologies will not be activated until the visitor has made a cookie choice.

Further information should be provided in Aurivia’s Cookie Policy and cookie-preference tool.

14. Complaints

To submit a complaint, contact:

Email: support@aurivia.store
Telephone: +44 7474 796427
Postal address: Office 8027, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Please provide:

• Your name and contact details.
• Your order number, where applicable.
• A clear explanation of the issue.
• Relevant photographs or documents.
• The resolution you are requesting.

Aurivia will review the complaint and respond within a reasonable period.

15. Governing law

This Legal Notice and your use of the website are governed by the laws of England and Wales.

Consumers living in Scotland, Northern Ireland or another country retain any mandatory protections and rights available under the laws applicable to them.

16. Changes to this Legal Notice

Aurivia may update this Legal Notice to reflect changes to:

• Business ownership or contact details.
• Website operation.
• Products or services.
• Applicable laws and regulations.

The updated notice will be published on this page with a revised “Last updated” date.

17. Contact details

Aurivia
Website: aurivia.store
Email: support@aurivia.store
Telephone: +44 7474 796427
Address: Office 8027, 321–323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX

Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM UK time—GMT in winter and BST in summer—excluding UK public holidays.