Contact information
Contact Us
We’re here to help with questions about products, orders, delivery, returns, refunds, and account support.
Customer service
Aurivia
Email: support@aurivia.store
Telephone: +44 7474 796427
Website: aurivia.store
Customer-service hours:
Monday to Friday, 9:00 AM–5:00 PM UK time, excluding UK public holidays.
The United Kingdom uses GMT during winter and BST during summer.
Business address
Aurivia
Office 8027
321–323 High Road
Chadwell Heath
Essex
United Kingdom
RM6 6AX
Returns address
Aurivia
Office 8027
321–323 High Road
Chadwell Heath
Essex
United Kingdom
RM6 6AX
Please contact us before returning a product. Include your order number and wait for return instructions before sending the item.
Order enquiries
When contacting us about an order, please include:
- Your full name.
- Your order number.
- The email address used at checkout.
- A brief description of your question or issue.
- Photographs where the product is damaged, defective, incomplete, or incorrect.
We aim to respond within 1–2 business days.
Returns and refunds
For return, exchange, cancellation, or refund requests, email:
Please review our Return and Refund Policy before sending a product back. Unauthorised returns may be delayed or refused.
Complaints
To submit a complaint, contact us by email, telephone, or post using the details above.
Please include your order number, a clear explanation of the issue, and the resolution you are requesting. We will review your complaint and respond within a reasonable period.
Privacy requests
To request access to, correction of, or deletion of your personal information, contact:
Please write “Privacy Request” in the subject line and include enough information for us to verify your identity and locate the relevant records.